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Perspectives in Housing: Residents & Managers in Conversation

Explore our dual video series created to educate and empower both residents and property managers. Watch companion videos that help both sides understand rights, responsibilities, and realities—because clear communication leads to stronger communities.

Clutter, Safety, and Housing:
What Residents and Managers Need to Know

"Knowing More" For ResidentsToo Much Stuff?

Man sitting in a very cluttered room, looking around at everything.

"ON THE FLIP SIDE" FOR MANAGERSComing Soon

"coming soon" on a gray background

When Life Gets Heavy:
How Residents and Managers Can Respond

"Knowing More" For ResidentsHow to Ask Your Mananger for Help

A sad looking woman on the phone

"ON THE FLIP SIDE" FOR MANAGERSWhat to Do When a Resident Overshares

A woman in business suit looking at documents

Failed Inspections: How to Handle Them

"Knowing More" For ResidentsFailed Your Inspection? What Happens Next

A man stares into the camera with words saying "don't panic."

"ON THE FLIP SIDE" FOR MANAGERS How to Handle a Failed Unit Inspection

A man holding a sign that says "ditch the blame game"

House Rules Made Simple: Clarity for Residents and Managers

"Knowing More" For ResidentsWhy House Rules Matter

Apartment building with words "house rules. they're about care-not control" superimposed.

"ON THE FLIP SIDE" FOR MANAGERSWriting House Rules

Young woman standing with a graphic on House Rules. House rules should be specific and simple.

Service Animals vs. Pets: Know the Difference

"Knowing More" For ResidentsIs It a Pet or a Service Animal?

A dog wearing glasses with words "Know what your property manager can ask"

"ON THE FLIP SIDE" FOR MANAGERSIs It a Pet or a Service Animal?

A dog wearing glasses with words "Remember. Pets are optional. Assitance animals are not."

Lease Violations Explained: Communication, Clarity, and Correction

"Knowing More" For ResidentsWhat to Do with a Lease Violation

lease violation; a website on a phone with the words "got a lease violation? here's what to do next" next to it

"ON THE FLIP SIDE" FOR MANAGERSIt’s Not Personal—Here’s What to Say

A cartoon man in office with the words "lease violations: It's not personal. Here's what you need to say."

Inspections: How to Prepare

"Knowing More" For ResidentsInspection Coming? Here’s What They’re REALLY Looking For

unit inspection; A man in a unit with a tablet and notebook with the "Inspection coming? Here's what they're really looking for" superimposed

"ON THE FLIP SIDE" FOR MANAGERSThe Annual Unit Inspection- Don’t Let This Trip You Up

unit inspection; A man on property with a tablet and notebook with the "Inspections don't have to be a scramble" superimposed

When Tension Rises: Tools for Better Communication in Housing

"Knowing More" For ResidentsAngry About a Repair? Here’s the Best Way to Be Heard

De-escalate Heated Conversations on Property; Calm woman with eyes close

"ON THE FLIP SIDE" FOR MANAGERSYou Said What? De-escalating Heated Conversations

de-escalate heated conversations

Move-In Matters: What Residents and Managers Shouldn’t Miss

"Knowing More" For ResidentsHere's What You Should Check on Day 1

"ON THE FLIP SIDE" FOR MANAGERSMove-In Red Flags for Property Managers

Move-in checklist for property managers

Responsibilities: Who Does What?

"Knowing More" For ResidentsWhat You’re Responsible For as a Resident

"ON THE FLIP SIDE" FOR MANAGERSCommon Resident Misunderstandings

Guests, Guidelines, and Good Boundaries

"Knowing More" For ResidentsCan My Guest Stay with Me? Section 8 Guest Rules Explained

"ON THE FLIP SIDE" FOR MANAGERSWhen a Guest Stays Too Long in Section 8 Housing

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