This week on Knowing More, we showed residents what they’re responsible for—from keeping their units clean to reporting leaks.
But miss understandings still happen. Today, we look at what you—as property managers? can do to respond with clarity On the Flip Side.
Some residents think all pest problems are your job? but not theirs. Try Saying this:

“We provide scheduled treatment, but prevention depends on both of us.

When it comes to work orders, They want it fixed fast—even if it’s not urgent. Try saying:

“Emergency repairs come first, but your request is in line and important.”

Let's talk normal wear and tear versus damage. Blinds? snapped in half? They may call it wear and tear? but Be proactive. Let them know:

We’ll walk through expectations at move-in so everyone’s on the same page.”

Clear language. Respectful tone. Good documentation. When miscommunication happens and it will— these tools protect relationships and compliance. Add this to your next staff training.