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Contact Us Directory

Accounting

Alabama Relationship Managers

Turman, Jesse
Special Claims Specialist

888-466-5572 ext.2799

Bishop, Christine
Resident Complaint Specialist (All States)

888-466-5572 ext. 2757

Callahan, Vernell
Contract Administration Coordinator

888-466-5572 ext. 2739

Witherspoon, Natoya
Relationship Manager

888-466-5572 ext. 2741

Connecticut Relationship Managers

Turman, Jesse
Special Claims Specialist

888-466-5572 ext.2799

Gerundo, Tom
Contract Administration Coordinator

860-881-1879

Gerena, Alfred
Relationship Manager

860-881-1890

Mississippi Relationship Managers

Turman, Jesse
Special Claims Specialist

888-466-5572 ext.2799

Greathree, Nate
Contract Administration Coordinator

601-421-9196

Wade, Charlie
Relationship Manager

601-506-9769

Virginia Relationship Managers

Turman, Jesse
Special Claims Specialist

888-466-5572 ext.2799

Shearer, Tim
Contract Administration Coordinator

804-787-4785

Wyand, Tim
Relationship Manager

804-787-3696

Administration

Odom, Ronnie
Housing Consultant

888-466-5572 ext. 2743

Churnock, Matthew
Planning & Development Coordinator

888-466-5572 ext. 2776

Clay, Beth
Executive Assistant

888-466-5572 ext.2722

Hall, Ebony
Marketing Coordinator

888-466-5572 ext.2797

Strong, Eric
Chief Executive Officer

888-466-5572 ext. 2722

Barrocas, Simmy
Internal Auditor

888-466-5572 ext. 2724

Cameron, LaShunda
Deputy Chief Operating Officer

888-466-5572 ext. 2730

McCarroll, Lisa
Director of Contract Administration

888-466-5572 ext. 2723

McLaughlin, Rob
Deputy Director of Contract Administration

888-466-5572 ext. 2738

Reynolds, Julie
Chief Operating Officer

888-466-5572 ext. 2721

Thurman, Rhonda
Administrative Assistant

888-466-5572 ext. 2757

Contract Management

Browning, Felicia
Contract Management Specialist

888-466-5572 ext. 2763

Mickel, Nitira
Funding Specialist

888-466-5572 ext. 2764

Rooks, Demetra
Contract Management Specialist

888-466-5572 ext. 2765

Sheffield, Cynthia
Contract Management Specialist

888-466-5572 ext. 2759

Smith, Venita
Document Specialist

888-466-5572 ext. 2753

Wells, Tristese
Contract Management Specialist

888-466-5572 ext. 2762

Mitchell, Darron
Lead Contract Management Specialist

888-466-5572 ext. 2760

Finance Department

Cantrell, Tammy
Finance Acct.

888-466-5572 ext. 2734

Human Resources Department

Marcus, Dale
Human Resources Director

888-466-5572 ext. 2725

IT Specialists

Herrington, BJ
IT Manager

888-466-5572 ect. 2724

Williams, Greg
IT

888-466-5572 ext.2798

Williams, Javarious
Digital Imaging Clerk

888-466-5572 ext. 2737

Quality Assurance Department

Riley, Steven
QC - Vouchers

888-466-5572 ext. 2780

Armstrong, Antoinette
QC - Contract Management Specialist

888-466-5572 ext. 2731

Bell, Elizabeth D
QC - Vouchers

888-466-5572 ext. 2754

Corbin, Anggie
QC - Contract Management Specialist

888-466-5572 ext. 2789

Tucker, Debora
QC - Vouchers

888-466-5572 ext. 2729

Trainers

Walker, Alicia
Contract Management & Voucher Specialist Trainer

888-466-5572 ext. 2758

Bell, Vickie
Corporate Training and Education Specialist

888-466-5572 ext. 2728

Alabama
1827 1st Avenue North, Ste 100 Birmingham, AL 35203
T: 888-466-5572
F: 888-723-8932

Connecticut
100 Pearl Street, 14th Floor Hartford, CT 06103
T: 888-466-5572
F: 888-723-8932

Mississippi
232 Market Street, Flowood, MS 39232
T: 888-466-5572
F: 888-723-8932

Virginia
6802 Paragon Place, Suite 410 Richmond, VA 23230-6916
T: 888-466-5572
F: 888-723-8932

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Resources

Guidebooks, forms, worksheets and presentations to assist you in completing renewals, rent adjustments, vouchers, special claims, and occupancy-related procedures.

For clarity of functions and responsibilities of HUD and Navigate as your Performance-Based Contract Administrator, select the below link. The Owner/Agent Quick Reference Chart will lead you in the direction of who you as an owner or agent should contact by listing the responsibilities of HUD and your PBCA.

View the Owner/Agent Quick Reference Chart

In this section you will find the most current HUD Handbooks that should be in use. These are the same forms on HUD’s website HUDCLIPS that are conveniently here for your use.

HUD Handbooks


HUD Notices

In this section you will find the most current HUD Forms that should be in use. These are the same forms on HUD’s website HUDCLIPS that are conveniently here for your use.

Contract Renewal Forms


Rent Adjustments


Management Occupancy Review Forms


Vouchering and Special Claims


HUD AAF, FMR and OCAF Rates and Income Limits

Useful Links

Multifamily Housing Links

List of HUD-Approved Appraisers

Management and Occupancy Review Links

RHIIP

Affordable Housing Management Associations

Affordable Housing Search

HUD Systems

The EIV system was established by HUD to meet the Rental Housing Integrity Improvement Project’s (RHIIP’s) goal of ensuring that the right benefits go to the right persons. The EIV system electronically matches data from the National Directory of New Hires (NDNH) and the Social Security Administration. This provides a streamlined verification process for use at recertification by providing an independent source that maintains income information.

EIV Access Documentation

The Addendum C that is included in the MOR scheduling package includes documents that must be maintained and made available to Navigate and HUD upon request. These documents must be on-site and available for review at the time of the MOR:

  1. EIV owner approval letter (s)
  2. EIV Coordinator Access Authorization (CAAF) forms
  3. EIV User Access Authorization (UAAF) forms
  4. Rules of Behavior for individuals without access to EIV
  5. ISS Security Awareness Training Certificate (Annual)

EIV access will be terminated immediately for those whose documentation is not available for review on the day of the MOR.

EIV Policies and Procedures

The Owner/Agent must develop and implement written policies and procedures for staff to follow regarding the security and use of EIV data. Following written policies and procedures will ensure that applicants and residents are treated fairly and are not being discriminated against.

EIV Annual Training

Per HUD Notice 2011-21, issued August 17, 2011, EIV Coordinators, Users, and staff who do not have access to the EIV system, but who use EIV reports to perform their job function must complete the online Federal ISS Awareness training program annually.

EIV Findings

This list is not all inclusive.

  1. O/A does not have access to EIV
  2. O/A is not using EIV for recertifications effective June 1, 2010
  3. Missing/incomplete documents as listed on Addendum C
  4. Rules of Behavior for non-system users missing where applicable
  5. EIV data being shared with unauthorized entities (LIHTC, RD)
  6. EIV data not kept secure
  7. Policies and procedures not updated to include EIV use and security
  8. Tenant Selection Plan not updated to include Existing Tenant Search
  9. EIV Income Reports not in resident file as 3rd party verification
  10. Resident files without documentation of  EIV discrepancy resolution
  11. O/A not using the Existing Tenant Search (Mandatory prior to move-in)
  12. O/A not reviewing New Hires Report (Mandatory Quarterly Report – Pull “All”)
  13. Unresolved Failed Verification and Pre-screening discrepancies (Mandatory Monthly Report – Pull “All”)
  14. Deceased Tenants Report has not been reviewed and/or errors corrected (Mandatory Quarterly Report – Pull “All”)
  15. Multiple Subsidy Report has not been reviewed and/or errors corrected (Mandatory Quarterly Report)
  16. No Income Report has not been reviewed (Per policies and procedures – Pull “All”)
  17. O/A is not following HUD’s record retention requirements
  18. Missing/Incomplete form HUD-9887
  19. O/A is not providing residents with EIV & You Brochure at move-in and recertification
  20. Individuals with access to the EIV system or data not having annual security training (must now complete the online Federal ISS Awareness training program annually)
  21. O/A is sharing IDs or passwords
  22. O/A is not following the written policies and procedures they have developed

View the External Instructions for Applying for EIV Access for Multifamily Housing Programs

To request a Training Course, please fill out the form below.

 

 

Customer Training Evaluation Form