This week on Knowing More, we talked to residents about what happens after a failed unit inspection—and how to fix it.
But for property managers, failed inspections can create tension and confusion—unless we handle them the right way.
That’s coming up—On the Flip Side.

First—ditch the blame game.
Failed inspections aren’t personal. You can tell them...

“Let’s work together to fix it.”

Second—be specific.
List what failed, why it matters, and what happens next.
Skip the jargon. Use plain language—not just checklist codes.

Third—train your team to stay calm. Some residents panic! Saying something like?

"No one’s in trouble. It's just something we need to take care of."

Can go a long way.
And finally—document everything. Notices, photos, conversations? deadlines. Protect your team and your residents by keeping clear records.

Bottom line? It’s not about catching people—it’s about keeping homes safe and inspections compliant. Handle it clearly, calmly, and compassionately.
That’s this week’s. On the Flip Side.