If you’re upset about something in your unit that hasn’t been fixed, I get it. But how you say it matters just as much as what you say.
That's coming up in this week's "Knowing More."

Start calm. Take a breath before you call or write. If you’re yelling, the message might get lost—even if you’re right.

Use this 3-step framework for your work order:
1.	State the issue —“My bathroom faucet is leaking.”
2.	Add a detail —“It’s been dripping for two days and won’t stop.”
3.	Explain the impact —“I can’t turn it off, and it’s increasing my water bill.”

This helps your manager take action fast—and shows you’re serious, not just frustrated.
And remember, the maintenance team is here to help. When both sides stay respectful, things get resolved faster.