FAQs

In order to gain access to the Enterprise Income Verification (EIV) System, you must apply for such access.

What YOU Should Know if You are Applying for or are Receiving Rental Assistance through the Department of Housing and Urban Development (HUD).

All reports must be utilized in accordance with HUD Notice 11-21 and the O/A’s written EIV Policies and Procedures.

By phone: 1-800-767-7588

By email: Mf_Eiv@hud.gov

All reports must be utilized in accordance with HUD Notice 11-21 and the O/A’s written EIV Policies and Procedures.

See HUD Notice 10-10 and Attachment 6 for additional information on the following:

* The Multiple Subsidy Detail report and any documentation provided to verify discrepant information for the Failed EIV Prescreening, Failed Verification Reports, and Deceased Tenants Report, must also be retained in the applicable tenant file for term of tenancy plus 3 years

Rules of Behavior (ROB)

All EIV users who have access to the EIV system must adhere to the EIV ROB signed at the time of requesting access to the EIV system. O/A staff, service bureau staff, HUD staff and CA staff who do not have access to the EIV system but who view or use EIV data/reports provided by authorized EIV Coordinators or EIV Users in order to perform their job functions, must adhere to the EIV ROB.

These must be the original signed forms:

1. Owner’s authorization for individuals to access EIV on their behalf
2. Multifamily Housing Coordinator Access Authorization Forms (Signed original copy and current copy- must be renewed annually.)
3. User Access Authorization Form (Signed original copy and current copy- must be renewed annually.)
4. Signed Rules of Behavior Form(s) (for individuals without access to the EIV system.)
5. Copy of written policies and procedures for using the EIV employment and income data and reports.
6. ISS Security Awareness Training Certificate (Annual)

The following documentation will be required as needed:

1. Documentation relating to the follow-up of failed Identification/Verification Reports.
2. Documentation relating to the follow-up of Multiple Subsidy Report.
3. Documentation relating to the follow-up of Deceased Tenant Report.
4. Tenant files must be properly documented in accordance to HUD Notice 11-21.
5. Record of training conducted for staff annually.

Acceptable forms of verification can be found in Appendix 3 of the 4350.3.

Final Multifamily Mailbox: 4350.3 REV-1 Summary of Questions.

Initial Appeal
An appeal letter with specific examples explaining the facts supporting a change in the rating must be forwarded to the HUD Multifamily Program Center Director and/or CA and postmarked within 30 calendar days of the Summary Report date.
The appeal decision letter will be transmitted to the owner/agent by the HUD Multifamily Program Center Director or the CA within 45 calendar days from receipt of the appeal. (Refer to HUD Handbook 4350.1 Chapter 6).

Final Appeal
If the owner/agent does not agree with the initial appeal decision, the owner/agent may submit a final appeal to the Multifamily Hub Director within 15 calendar days of the date of the initial appeal decision letter for a final decision from HUD within 45 calendar days from receipt of the final appeal. (Refer to HUD Handbook 4350.1 Chapter 6).
The owner/agent may request a meeting with the Multifamily Hub Director to present verbal arguments. The meeting must be requested and scheduled during the 30 calendar day period following the transmittal date of the initial appeal decision letter.
Final appeal decisions will not be subject to further appeal.

Attachment 6 of HUD Notice 11-21

If you’ve received a low NSPIRE (National Standards for the Physical Inspection of Real Estate) score and you believe the findings are inaccurate, you do have options to address and potentially challenge the results.

Here’s what you should do next:

Step 1:

Carefully Review the NSPIRE Inspection Report

• Download and read the full inspection report from HUD or REAC (Real Estate Assessment Center).

• Compare the deficiencies listed with your own documentation of unit conditions.

• Note any discrepancies, especially if something was marked as a deficiency that you believe was not present, was misidentified, or doesn’t align with NSPIRE protocols.

Tip: Review the NSPIRE Scoring Notice and protocol updates. HUD’s latest guidance outlines which deficiencies are critical and how they affect your score.

Step 2:

Document Everything

• Take dated photos of the areas in question, especially those cited in the report.

• Gather maintenance logs, work orders, and correspondence with residents or contractors showing repairs made or conditions observed.

• Ensure your documentation clearly shows:

  • The condition at the time of inspection (if available)

  • Any actions taken before or immediately after the inspection

Step 3:

File a Technical Review (TR) or Database Adjustment (DBA)

You have two main appeal routes, depending on the nature of your concern:

1.

Technical Review (TR)

• Use this if you believe the inspection findings are objectively incorrect (e.g., the inspector cited a non-existent condition or scored something inaccurately).

• Submit your TR request within 30 days of the inspection report being released.

• Include:

  • A letter explaining the disputed findings

  • Supporting documents: photos, repair records, etc.

2.

Database Adjustment (DBA)

• Use this if your low score was caused by circumstances outside your control, such as:

  • Recent disasters (fire, flood, etc.)

  • Approved modernization or rehab in progress

• You must show the situation existed prior to the inspection and impacted your score unfairly.

Step 4:

Submit Your Appeal to REAC

Submit your TR or DBA request through the appropriate REAC process. This often means emailing or uploading to the Secure Systems portal used by HUD. Be sure to:

• Include your property’s name and ID

• Reference the inspection ID

• Send your appeal within the 30-day window

Step 5:

Engage a HUD-Experienced Consultant (If Needed)

If your case is complex or you’re unsure how to proceed, you might consider working with a housing consultant who has experience navigating NSPIRE appeals and REAC compliance. These professionals can help craft strong arguments, organize your documentation, and increase your chances of success.

You may appeal your NSPIRE score directly to REAC.
How to Submit an Appeal

Also, learn how to read the NSPIRE Standards.