Vickie Bell (00:04)
Hi, and welcome to another Tuesday tip in the series, Whose Job Is It? We talked about the different roles of the regional manager, the property manager, the assistant manager last week. going to end our series today. We're going to look at the responsibility of the remaining site staff, which includes the maintenance

man and the groundskeeper, sometimes called the property upkeep coordinators. Property maintenance conducts routine inspections, interior and exterior. They conduct inspections with the manager most of the time. They schedule the repairs and preventive maintenance, and they help to manage and assist outside contractors, those third-party contractors, if applicable.

Sometimes the manager does that alone. They respond to emergency maintenance issues. They ensure the property complies with safety and building codes. Whereas the groundskeeper, a groundskeeper's responsibility is to maintain the outdoor space, ensuring that they're clean, safe, and visually appealing through various landscaping and maintenance tasks.

They conduct routine inspections of the interior and the exterior, but most of theirs is exterior. They remove the trash from the grounds and breezeways. They help ensure the property has a good eye appeal and site appearance. They even sometimes help the maintenance man if needed. So let's have some fun with what we've learned over the last couple of weeks. Whose job is it?

I'm going to name some positions and some tasks, and I want you to think in your mind whose job is that? Have we assigned that job? And who's responsible for the following task at your property? And better still, do they know that they are responsible for these tasks? First of all, we have the files, file maintenance, and order.

Whose job is it? Then we have the apartment clean out. Whose job is it? We have the inspection after the clean out. Who actually goes in and inspects after all of the debris has been removed. We then have the annual certification notice. That's the 120 day notice that you need to come into our office to be recertified. Whose job is it?

We also have the move out inspection, keeping the files in compliance with HUD's directives. Whose job is it? Collecting the rent, mowing of the grass.

Conducting and keeping a proper waiting list. Whose jobs are those? I named three things. Who are the three characters that those positions and tasks belong to? The physical condition. Who's mainly responsible for that? The interior painting. Who keeps the grounds clean? to help the appeal of the property? This is a dual responsibility.

Whose responsibility or task is it to order supplies and appliances?

who makes the repairs. These questions bring to mind whose job is it. I had a couple of things that I want to share with you about whose job is it. There is an applicant that called our office. She signed a lease without doing a move-in inspection. And she has leased the property

for four months and has not moved in because she's saying that the property is not in good order, the apartment. So whose job is it? Whose job was it to do the move-in inspection? Whose job was it to make sure it was clean? Whose job was it to have her to sign a lease without a move-in inspection? Whose job is it? We had another person and

Their files were taken. They were left out on a desk, not in the lockable file cabinets. Whose responsibility and job is it at the end of the day to make sure that the files are safely locked away? Whose job is it? So as you can see, we have a lot of characters in our industry that play vital roles. It's important, guys, that

everyone knows what role they play. Whose job is it? Thank you for doing the series with us. It seems kind of simple, but it is truly important to your property, to your owner, because some of the things that are left undone, not knowing whose job it is, could truly cost your property.

And I know you all don't want to do that. We look forward to talking to you again next week for more Tuesday Tips.