Here is the transcript for the video:

0:00 [Music]
0:01 In this week's Tuesday tip we follow
0:03 Navigate relationship manager LaTrinda
0:05 Vaughan on an MOR (Management and Occupancy Review).
0:06 Here is Part 1: The Exterior.
0:10 I normally start by going to take
0:13 pictures of the signage and exterior
0:14 pictures just so for my records I'll
0:17 have where I have been and any following
0:19 pictures or anything I know they fall
0:21 under that particular property so it's
0:23 very helpful to do that.
0:25 [Music]
0:26 First we can make sure they do have the
0:28 fair housing logos on there; that is a
0:31 requirement from HUD that they have
0:33 those on.
0:38 [Music]
0:40 There we have a section where it asks
0:43 about the property and its exterior
0:46 condition: whether there are overflowing
0:49 trash bins or if it's very pretty, if
0:51 it's got landscaping. They put a lot into
0:54 their landscaping; they have a sitting
0:55 area here so things like that help to
0:58 enhance the property, especially when
1:00 we're doing our ratings. We take pictures
1:02 and pay attention to anything like that,
1:04 like the foliage and all that kind of
1:06 stuff. Everything as far as like they got
1:08 seating areas here so they know that
1:10 they're doing something for the
1:11 residents and they've made an area for
1:14 them that's nice where they can come and sit
1:15 out and enjoy their property.
1:19 And again, like I said, it does
1:21 help in the ratings when we're doing
1:22 that section of the 9834. It'll ask us
1:26 that if there was debris, if there's
1:28 graffiti, if there's trash.
1:30 Anything like that goes into that
1:33 section and helps that rating.
1:35 [Music]
1:40 Section, and I'm going to go this way and get
1:42 one of the buildings.
1:45 I know we talk a lot about curb appeal
1:47 and we talk about marketing and everything,
1:49 so is this part of that? Yes, it is.
1:55 It is because you want applicants
1:58 to see something special about your
2:01 property that makes them want to come
2:03 and apply to live here at your property.
2:05 So all that appeal coming by, they go,
2:07 'Oh, that's really nice,' especially [for an] 
2:09 elderly property. They want to be comfortable,
2:11 they want to feel safe, and so if you
2:14 have an environment inviting to them like
2:16 that, then that's good.
2:18 Now, I do know for this property,
2:21 they have a separate community center
2:24 that they have for the residents, which
2:26 is pretty good.
2:27 So I'm going to step inside really
2:29 quick to see if they have their board.
2:31 They have a lot of documents that we
2:32 look for, like the tenant selection plan,
2:34 the affirmative fair housing marketing
2:35 plan. A lot of those documents are on
2:38 that board for not only just the
2:40 residents but for applicants to be able
2:41 to see what the property is about before
2:43 they decide to apply.
2:45 We look for also to have security.
2:48 That's part of the 9834; one of the
2:49 questions is the security measures that
2:52 are used on the property, so we can see
2:54 that they have some type of system in
2:56 place here. And they also have their
2:58 Equal Housing Opportunity sign, and
2:59 you can also see they have cameras out
3:01 here as well, so they have taken the steps to make sure the
3:05 residents are feeling safe.
3:09 I'm coming, thank you. How are you today?
3:13 Yes, sir, of the beautiful property you guys have
3:15 here.
3:15 Next time on Tuesday Tip, we are
3:19 about to go on our NSPIRE inspection
3:24 review. We'll show you what you can
3:25 expect. So half of it is broken, like off.
3:28 Once our relationship manager goes inside
3:30 your property, our other thing is the
3:32 bathroom door will not latch.
3:34 We'll see you next week.