VOUCHERS/SPECIAL CLAIMS

We are committed to processing and transferring HAP subsidy payments promptly.

We strive to assist and educate our owners on industry matters building close working relationships in the process.  Click here to view an overview of the processing cycle showing all actions taken throughout this process to ensure accurate, timely HAP payments.

Special Claims must be uploaded through our secure Customer Portal located here.

Voucher Submissions

• Submission Deadlines
• Unreported Income/Repayment Agreements

Direct Deposit

• Direct Deposit Instructions

Special Claims

• Special Claims

FAQs

• Voucher & Special Claims FAQs

Voucher Processing

• HUD-50059 form and instructions

HUD Resources

• HUD Acronyms
• Income Limits
• TRACS Page
• TRACS Documents page
• TRACS Mail ID request form
• For detailed information on using the Voucher and Certification queries in TRACS, download the TRACS PDF here.