When Navigate identifies deficiencies that require corrective action by the Owner/Agent, a finding is issued in the Management and Occupancy Review report.
Findings contain the following elements:
Criteria – Cites the regulation that applies to the finding.
Condition – Describes the deficiency found; the unit number and certification (if applicable) or the unit number and area (if it is a physical deficiency)
Cause – Describes why the deficiency occurred
Effect – Describes what did, or may have occurred as a result of the deficiency
Corrective Action – Indicates the steps the Owner/Agent must take to correct the deficiency, the documentation Navigate requires to confirm mitigation, and the date by which the documentation must be submitted to Navigate.
MOR Finding Response Requirements
- Due 30 Days From The Date On The MOR
- Must address all findings noted in the MOR
- Must include documentation of mitigation
- If the finding involves a correction to a HUD 50059, the correction must be made to the certification indicated in the finding.
- It is helpful to prepare a cover letter that addresses each finding, and lists the documents attached that confirm mitigation of the finding.
- You must perform all steps and provide all documentation requested in the Corrective Action for each finding.
- If your response to a finding contains documents or actions other than what Navigate requested, explain your response in the cover letter.
- If, while preparing your response, you need clarification or assistance in mitigating a finding, you may call Navigate for advice or help in completing the mitigation.
- If you need additional time to prepare a complete response, contact your Navigate Relationship Manager or the CAC for your state.
- If all findings are not addressed as requested the MOR will remain open until Navigate receives the required documentation to confirm all findings have been mitigated.
- If the Owner does not respond to the MOR or does not submit all documentation required to close the MOR a referral to flag will be submitted to the HUD Office.