Join our team: Resident Complaint Specialist

Posted On: February 8, 2021

We are looking for not one but two Resident Complaint Specialists! If you enjoy providing top-notch customer service and helping people, consider applying today.

As part of our work as a Performance-Based Contract Administrator for the U.S. Department of Housing and Urban Development, we are tasked with taking resident complaints and following-up with owners to ensure that owners take appropriate action. The goal here is to resolve health and safety issues and establish positive relations and communications with residents and the community.

We currently help residents in four states: Alabama, Connecticut, Mississippi and Virginia. The main responsibilities for this position include:

  1. Accept and record resident complaints and community concerns related to health, safety and maintenance issues and general information requests pursuant to the Annual Contributions Contract, HUD guidance, and Navigate materials. 
  2. Respond immediately to and monitor complaint resolution and corrective actions in accordance with HUD and Navigate guidance. 
  3. Populate and regularly update internal and external databases, including opening actions, updating actions as part of owner/agent follow-up, and closing work process items and actions, to ensure proper documentation and reporting. 
  4. Verify documentation submitted as part of a resident complaint or REAC corrective action is complete and consistent with the reported concern, complaint, or deficiency.

Navigate Housing Partners is an Equal Opportunity Employer that offers an excellent benefits package. All qualified applicants will receive consideration for employment  without regard to  race, color, religion, sex, sexual orientation, gender identity or national origin. 


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