While public health and the spread of COVID-19 are at the forefront of everyone’s minds, its impact on the industry and everyday operations is right there with it. HUD is working to put out releases and notifications to keep up with the loose ends you all have in terms of how to continue operating and overseeing properties and residents. On Tuesday, March 24th, HUD released TRACS COVID 19 Notification 03_24_2020 Ver 1, where it lays out the impact of the ongoing crisis on Tenant Annual and Interim Recertifications.
If a tenant is not able or willing to come into the office to sign an annual re-certification (AR) due to the coronavirus, the owner/agent may submit the AR to the TRACS (via the CA or directly to TRACS, as appropriate) using
one of the following three (3) extenuating circumstances codes: (1.) Medical (medical staff have quarantined the tenant) (2.) Late annual certification due to accommodation or extenuating circumstances. (10.) Other
Once the COVID-19 pandemic is over, the owner/agent must obtain a signature from the tenant and submit a correction certification to TRACS.
If a tenant’s income has been drastically reduced, it is recommended the
owner/agent submit an interim certification (IR). The IR must comply with
the HUD Occupancy Handbook 4350.3 and TRACS requirements.
If you’re a TRACS user and have had trouble with technical issues during this period reach out to a Help Desk Analyst during normal business hours or leave a voicemail requesting technical assistance:
Monday through Friday – 7:00 AM EST to 8:00 PM EST
1-888-297-8689 option 5
1-202-217-2008 FAX Number
Email: Help Desk Hotline at firstname.lastname@example.org